Review the service details, price and billing cycle before ordering. The Privacy Policy and Refund Policy form part of this agreement.
Services and scope
The plan page or agreed quote describes the resources, features and service term. For design and development projects, we agree on pages, functionality, content, timing and deliverables before work begins. Additions outside that scope require a clear agreement on cost and timing.
Account and order information
Provide accurate, current information and use an accessible email address for service and billing notices. You are responsible for keeping your credentials confidential and for authorized use of your account. Contact us promptly if you suspect unauthorized access.
Pricing, payment and renewal
The order amount, currency, billing cycle and any disclosed setup fees are shown before checkout. Review invoices and renewal dates in the client area and pay on time to avoid service interruption.
For manual transfers, upload a clear receipt to the correct invoice. Received funds are reviewed before payment confirmation and activation; uploading an image alone is not final proof that the funds have arrived.
Domain registration and management
Check the domain spelling and registrant information before ordering, and provide accurate details that meet registrar and extension requirements. Registration depends on availability and registry rules, and must respect trademark and third-party rights.
Monitor domain expiry dates and renewal notices in your account. Some transfers and changes are subject to requirements and waiting periods set by the registrar or registry.
Acceptable use and content
- Use the services lawfully and hold the rights needed to use or publish the content and software you upload.
- Phishing, fraud, malware, spam, attacks and attempts at unauthorized access are prohibited.
- Stay within your plan resource limits, keep your applications updated and maintain an independent backup of important data.
Support and service protection
You can request support through the client area or email. We may temporarily suspend a service that creates a security threat, violates these terms or affects other customers, and will explain the reason and remedial steps where possible. These measures do not remove your applicable legal or refund rights.
Cancellation, refunds and updates
You can request a refund within 14 days of the order date under the Refund Policy. Use support channels to identify the order and service concerned, and save any data you need before it is removed.
We display the date this agreement was last updated. Changes do not apply retroactively to earlier orders or reduce your legal rights. We communicate material changes affecting an existing service.