14 days from the order date, not from service activation or payment receipt upload.
Refund request window
Submit your refund request within 14 days of the order date recorded in your account. We use the time your support ticket or email was sent to determine whether it was submitted within the window; our review time does not affect that eligibility.
How to request a refund
- Open a ticket from your client account, or email support@wolfexe.com from the address registered on the account.
- Use “Refund request” as the subject and include the order or invoice number and the service to cancel.
- Include the payment reference and, if available, the transfer receipt to help us match the payment. Do not send passwords or payment card details.
Review and repayment
We verify the account, order and payment, then arrange repayment of the amount actually paid for the order being refunded. An uploaded receipt that has not been matched to received funds does not create a refundable payment.
We return funds to the original payment method where possible, or an alternative agreed with you. We do not substitute store credit without your agreement. We notify you of the request status and repayment details by ticket or email; the time funds appear may vary by payment provider.
Services and data after a refund
A refund is linked to cancellation of the order or service concerned, and we contact you to coordinate cancellation. Save a copy of your files and data before the service ends. Ending or transferring a domain may require a separate registrar procedure; this does not change the refund request window stated in this policy.
Your rights and contacting us
The 14-day window is Wolfexe’s refund policy from the order date and does not limit additional rights under applicable law, including rights concerning defects or failure to deliver the agreed service. Contact us if you need help identifying your order or following up on your refund.