We use your information to manage your account, orders and services, and limit access to what is needed to provide and protect them.
Information we handle
- Account and contact information you provide, such as your name, email address, phone number and billing address.
- Orders, services, domains, invoices, payment references and transfer receipts you upload.
- Information you send in support tickets or project correspondence, and content and files you provide for the service.
- Technical information such as IP addresses, browser type, sign-in logs and server requests, to support operation, security and troubleshooting.
How we use your information
We use information to create accounts, provide hosting, deliver website projects, register domains, issue invoices, review payments and refund requests, and answer your questions. We also use logs to protect services, resolve issues and meet applicable obligations.
Sharing and service providers
We share information needed to fulfil your order with relevant providers, such as domain registrars, hosting and infrastructure providers, and payment services. Processing may take place outside your country depending on the provider. Each provider has its own privacy policy.
PayPal payments are processed through its service; we use transaction confirmations to match payments to invoices. Do not send payment account passwords or card details in a support ticket or transfer receipt.
We do not sell your personal information. We may disclose information to meet a legal obligation or an enforceable request from a competent authority.
Cookies and external links
The website remembers your language, currency and billing-cycle preferences in cookies for up to one year. The client area uses session and essential cookies for sign-in, the cart and security. You can delete or manage cookies in your browser; blocking essential cookies may affect some features.
WhatsApp, Facebook, Instagram and payment links take you to external services governed by their own policies. When you submit the contact form, your contact information and project details are emailed to Wolfexe so we can respond to your enquiry.
Retention and security
We retain information for as long as needed to provide services and handle payments, disputes, accounting and legal obligations. Transfer receipts have restricted access for the account holder and authorized staff reviewing payments. We use appropriate access controls and safeguards, while no system can guarantee absolute security.
Privacy requests and your rights
You can contact us to request access, correction or deletion, object to or restrict processing, or withdraw consent you previously gave, as provided by applicable law. We may need to verify your identity and retain some records to meet existing obligations. Withdrawal does not affect earlier lawful processing.